1111bet Privacy Policy

1 Introduction and Scope

Your privacy on the 1111bet platform is our highest priority. This Privacy Policy ("Policy") describes what information we collect when you use our website, app, and related services, how we process it, and with whom it may be shared.

This Policy applies to all users of 1111bet — both registered members and guests. By accessing the site or creating an account, you are considered to have accepted the terms of this Policy. Our Terms and Conditions complement this Privacy Policy and both documents should be read together.

2 What Information We Collect

We collect two types of information: what you provide directly, and information collected automatically through your use of the site.

2.1 Information You Provide

• Full name and date of birth — required for account verification
• Mobile number and email address — for communication and security verification
• Payment information: bKash, Nagad, Rocket, or Upay number — to process transactions
• Copy of identity document (if KYC verification is required)
• Messages and support requests sent via live chat or email

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop, browser version)
• Session data: login time, how long you stayed on the site, which pages you visited
• Betting activity records: bet amounts, selected games or events, win/loss history
• Data obtained from cookies and similar tracking technologies

3 Purpose of Information Use

1111bet uses your information only for specific and legitimate purposes. The main purposes are listed below:

• Creating and managing accounts and verifying identity
• Securely processing financial transactions such as deposits and withdrawals
• Diagnosing technical issues and improving platform quality
• Preventing fraud, money laundering, and suspicious activity
• Providing a personalised site experience — such as recommendations based on your preferred games or sports categories
• Sending bonus offers, promotional messages, and important service-related notifications
• Providing 24/7 live chat and email support

4 Cookies and Tracking Technology

1111bet uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security — these cannot be disabled.
• Functionality Cookies: For remembering your preferences (language, theme, etc.).
• Analytics Cookies: For understanding site traffic and usage patterns — data collected is aggregated and anonymous.

You can disable optional cookies from your browser settings, though some site features may become limited as a result.

5 Data Sharing and Third Parties

1111bet does not sell your personal information to third parties. However, information may be shared in certain circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, game software supply, and technical infrastructure management. They receive information only for specific tasks as defined by contract and may not use it for their own purposes.

5.2 Legal Obligations

Information may be disclosed when required by a valid request from a relevant authority, a court order, or a legal investigation. In such cases, we provide only the minimum information necessary.

5.3 Business Changes

In the event of a change in business ownership or a merger, user information may be transferred, but the terms of this Policy will continue to apply.

6 Data Security Measures

1111bet has adopted several technical and organisational measures to protect your information:

• SSL (Secure Sockets Layer) Encryption: all data transmitted between your browser and the server is encrypted.
• Secure Databases: stored data is access-controlled and encrypted.
• Two-factor verification (OTP): an additional security layer for logins and transactions.
• Regular Security Audits: the platform is regularly tested for vulnerabilities.
• Staff Training: relevant staff are specially trained in handling personal data.

However, complete security on the internet cannot be guaranteed. You are therefore advised to stay cautious — keep your password private and notify us immediately if you notice any suspicious activity.

7 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, information may be retained for a set period for the following reasons:

• To meet legal obligations and resolve disputes
• To fulfil the requirement to maintain records of financial transactions
• For historical data analysis to prevent fraud

Once the retention period ends, information is securely deleted or anonymised.

8 Your Rights

As a user of 1111bet, you have several rights over your own information:

8.1 Right to Access

You can request to know what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted, though this may not be fully possible if legal or contractual obligations apply.

8.4 Objection to Processing

You can withdraw consent for marketing communications at any time. This can be done through account settings or support channels.

To exercise these rights or for any questions, contact our support team. Information is also processed in order to comply with the Responsible Gaming Guidelines, which is part of user protection.

9 Information of Minors

All services of 1111bet are intended only for those aged 21 and above. We do not knowingly collect any information from persons under 21. Age is verified at registration, and we reserve the right to suspend an account if underage use is suspected.

If we are informed that information of a minor has been collected, we will immediately delete that information and close the relevant account.

10 International Data Transfers

Our servers and service providers may be located in various countries. When transferring data, we ensure that the receiving party maintains adequate data protection standards and operates under contractual obligations.

11 Changes to This Policy

1111bet may update this Privacy Policy from time to time. If significant changes are made, registered users will be notified by email or via site notification. The "Last Updated" date at the top of the page will always indicate the date of the most recent change. Continued use of the site after a change is considered acceptance of the new policy.

For detailed information on any legal matter, please visit our About Us page, where details about the organisation and its services can be found.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

• Live Chat: 24/7 direct support — open the chat window from any page on the site
• Email: [email protected]

We generally aim to resolve all complaints within a reasonable time. For answers to more general questions, you can visit our FAQ page.